To get fast and effective support in your local language the best thing to do is to contact your local distributor, many of them have been trained and can support you instantly.
To find your local distributor, you can visit the Distribution section of the website. if you own the Hippotizer these are often the people that sold you the unit.
If this isn’t possible or the distributor has been unable to help you, then you can create a ticket. This is the best and most effective way to get support. To do this please go to the Support section of the green hippo website
Choose the option to submit a ticket.
Choose Hippotizer Support and click next
This will take you to a form, please fill it in with as much detail as possible as this will help us solve your query faster.
When entering your message please try to put your question into as much detail as possible, again this will help us to answer your query faster. When entering your message knowledge bases will be suggested. Have a look at these if one looks relevant to your question, as it may have already been answered in the knowledge base.
Once you have submitted your ticket, you will be able to log in and view them; from here you can see all replies and any past tickets. You can also reply to any open tickets here and re-open any closed ones.