How to perform a clean install Sept 4, 2015 12:04:34 GMT Lanz likes this Quote Select PostDeselect PostLink to PostBack to Top Post by Suzy on Sept 4, 2015 12:04:34 GMT Sometimes you may be asked by support to perform a clean install. To do this you will need to • uninstall the application • delete the Hippotizer folder • Install the new or current version of software. Uninstalling the Hippotizer application from a Hippotizer V4 machine. • Press the windows logo key and X. this should open the quick link menu • Select programs and features • Now scroll down the list and select Hippotizer, make sure the correct one is selected as all V4 machines have both 3.2.5 and v4.0.2 installed on them. • Click uninstall • Follow the wizard to uninstall the software.The software is now un-installed. Deleting the Hippotizer folder. • Click the windows logo key and E, this will open a file browser • Browse to the C drive. • Look for the folder called HipppotizerV3 or HippotizerV4. • Delete the appropriate one. If you are uninstalling compatibility mode then it is HippotizerV3 if you are uninstalling V4 software then choose the HippotizerV4 Folder. Installing the software. • To install the software, you need to double click the installer and then follow the wizard.